West Coast Garage Doors · before the trucks roll · a sample night

The night's calls in the order a person should act on them. Calls to make come first. Jobs that are set to go come last.

1. Chris A. · Replace the whole door · 11:50 pm · “I backed into the door. Two panels are bent.” · No sheet yet · she said no to a text

   Call them. Nothing was sent.

   Open on the desk

2. Unknown, urgent · Garage door survey · 7:05 · “It's off the track and the car is inside.” · Asked, waiting. Nothing in yet.

   Call back.

   Open on the desk

3. Tom B. · Replace the opener · 8:02 · “The opener hums and the door doesn't move.” · No sheet yet · not asked

   Not asked yet. Open the desk and ask for photos.

   Open on the desk

4. Priya N. · Seal the bottom of the door · 8:15 · “Water comes in under the door when it rains.” · Missing: The same bottom edge from inside (too blurry or dark, asked once more), The floor just inside the door, The driveway in front of the door, Where the water comes in, Floor lower than the driveway

   

   

   Open on the desk

5. Dana Reyes · Garage door survey · 6:40 · “Went up about a foot and stopped.” · Missing: The inside of the door (skipped: The door is stuck up and I won't stand under it.), The bottom corner where the cable meets the bracket, The left track, The right track, The wall above the door, Door height, What the door is doing

   

   

   

   Open on the desk

6. Luis O. · Replace the springs · 7:31 · “Loud bang last night, now it won't lift.” · Ready to roll

   Bring: Both springs for a 16 by 7 door, from your usual pair range. The tech measures the wire on site.; A set of cables for a 7 ft door.; Winding bars, a center bearing and end bearing plates.

   Still unknown: Spring wire size, inside diameter and length, Door weight, Whether the cables must be replaced, Which coil, if the customer was not sure

   Open on the desk