West Coast Garage Doors · intake desk · a sample night
The desk as it will ship. Today's account page shows the same reports as text.
8:15Priya N.Seal the bottom of the door“Water comes in under the door when it rains.”2 of 6 · one asked for another shot
Priya N. · 512 555 0142 · said: “Water comes in under the door when it rains.”
The whole door from the driveway
Illustration I see a garage door. Clear and good. checker read
The bottom edge of the door from outside
Illustration I see the bottom edge of a garage door. Clear and good. checker read
The same bottom edge from inside
Illustration I see the bottom edge of a door, in the dark. It is too dark or blurry to use. Try once more. checker read
The floor just inside the door
The weather strip along one side
The driveway in front of the door
Missing: The same bottom edge from inside (too blurry or dark, asked once more), The floor just inside the door, The driveway in front of the door, Where the water comes in, Floor lower than the driveway
What we know
- The whole door from the driveway I see a garage door. Clear and good. photo in · checker read
- The bottom edge of the door from outside I see the bottom edge of a garage door. Clear and good. photo in · checker read
Still unknown
- The profile of the bottom retainer. The tech matches it on site. The inside photo narrows it.
- Seal length. Measured on site.
- Whether the side seals are the real way in. Checked on site.
- Where the water comes in. Ask when you call: “Where does the water come in, and when?”
- Floor lower than the driveway. Ask when you call: “Is the garage floor lower than the driveway?”
Sample rules we wrote for West Coast Garage Doors. Your own rules replace them.
Sample lines. On a real photo, the checker writes its own.
8:02Tom B.Replace the opener“The opener hums and the door doesn't move.”Not asked yet · compose
Tom B. · 512 555 0167 · said: “The opener hums and the door doesn't move.”
No request has gone out yet. Plan for this job: Replace the opener.
No sheet yet · not asked
7:31Luis O.Replace the springs“Loud bang last night, now it won't lift.”Done · 7 of 7
Luis O. · 512 555 0119 · said: “Loud bang last night, now it won't lift.”
The whole door from the driveway
Illustration I see a garage door. Clear and good. checker read
The spring above the door
Illustration I see a coil spring above the door. Clear and good. checker read
The end of the spring at its bracket
Illustration I see the end of a spring at a bracket. Clear and good. checker read
The cable and drum at one top corner
Illustration I see a cable and a drum. Clear and good. checker read
The bottom corner where the cable meets the bracket
Illustration I see a cable at a bottom bracket. Clear and good. checker read
The opener's label
Illustration I see a label with printed text. Clear and good. checker read
The inside of the door
Illustration I see the inside of a garage door. Clear and good. checker read
Ready to roll
What we know
- The whole door from the driveway I see a garage door. Clear and good. photo in · checker read
- Spring type A coil on a bar above the door customer said
- Coils on the bar Two customer said
- The spring above the door I see a coil spring above the door. Clear and good. photo in · checker read
- The end of the spring at its bracket I see the end of a spring at a bracket. Clear and good. photo in · checker read
- The cable and drum at one top corner I see a cable and a drum. Clear and good. photo in · checker read
- The bottom corner where the cable meets the bracket I see a cable at a bottom bracket. Clear and good. photo in · checker read
- The opener's label I see a label with printed text. Clear and good. photo in · checker read
- The inside of the door I see the inside of a garage door. Clear and good. photo in · checker read
- Door width 16 ft customer's rough number
- Door height 7 ft customer's rough number
- Does the door move No customer said
- Door material Steel customer said
- Opener model, read by the customer I can't read it from the floor. customer said
- Car inside No customer said
- Getting to the door Side gate is unlocked. customer said
- Someone home Yes customer said
- What the door is doing A loud bang, then the door would not lift. customer said
- Note Double door. The cable on the right looks loose. typed by the customer
Bring
your rule, filled with the facts above- Both springs for a 16 by 7 door, from your usual pair range. The tech measures the wire on site.
- A set of cables for a 7 ft door.
- Winding bars, a center bearing and end bearing plates.
Still unknown
- Spring wire size, inside diameter and length. Measured on site with a tape. We never ask a customer to touch a spring or a cable.
- Door weight. Weighed on site. The size and the pictures narrow it.
- Whether the cables must be replaced. The tech decides at the door.
- Which coil, if the customer was not sure. The spring photo decides. The tech confirms on site.
Sample rules we wrote for West Coast Garage Doors. Your own rules replace them.
Sample lines. On a real photo, the checker writes its own.
7:05Unknown, urgentGarage door survey“It's off the track and the car is inside.”Asked · waiting
Unknown, urgent · 512 555 0108 · said: “It's off the track and the car is inside.”
The whole door from the driveway
The opener's label
Stay on the ground. Use your camera's zoom.
The inside of the door
Leave the door where it is. Do not stand under it.
The spring above the door
Please do not touch the spring or the cables. Stand back and zoom in.
The bottom corner where the cable meets the bracket
Do not touch the cable or the bracket. They are under high tension. Stand back and zoom in.
The left track
The right track
The wall above the door
Stay on the ground. Use your camera's zoom.
Asked, waiting. Nothing in yet.
Sample lines. On a real photo, the checker writes its own.
6:40Dana ReyesGarage door survey“Went up about a foot and stopped.”3 of 8 so far
Dana Reyes · 512 555 0134 · said: “Went up about a foot and stopped.”
The whole door from the driveway
Illustration I see a garage door. Clear and good. checker read
The opener's label
Illustration I see a motor on the ceiling. I need the label on the motor. Try once more. checker read
Illustration I see a label with printed text. Clear and good. checker read
The inside of the door
The door is stuck up and I won't stand under it. customer said
The spring above the door
Illustration I see a coil spring above the door. Clear and good. checker read
The left track
The right track
The wall above the door
Stay on the ground. Use your camera's zoom.
Missing: The inside of the door (skipped: The door is stuck up and I won't stand under it.), The bottom corner where the cable meets the bracket, The left track, The right track, The wall above the door, Door height, What the door is doing
What we know
- The whole door from the driveway I see a garage door. Clear and good. photo in · checker read
- The opener's label I see a label with printed text. Clear and good. photo in · checker read
- The inside of the door The door is stuck up and I won't stand under it. customer said
- The spring above the door I see a coil spring above the door. Clear and good. photo in · checker read
- Door width 16 ft customer's rough number
- Note Gate code 4521. The door on the left. typed by the customer
Still unknown
- Exact opening size and headroom. Measured with a tape on site.
- Spring wire size. Measured on site. We never ask a customer to touch a spring.
- Which rollers to change. The tech checks the tracks and rollers on both sides on site.
- Hidden damage. Found on site.
- Which coil, if the customer was not sure. The spring photo decides. The tech confirms on site.
- Door height. Ask when you call: “About how tall is the door, in feet?”
- What the door is doing. Ask when you call: “In your own words, what is the door doing?”
Sample rules we wrote for West Coast Garage Doors. Your own rules replace them.
Sample lines. On a real photo, the checker writes its own.
11:50 pmChris A.Replace the whole door“I backed into the door. Two panels are bent.”Said no to a text
Chris A. · 512 555 0151 · said: “I backed into the door. Two panels are bent.”
She said no to a text. The desk offers nothing here, and nothing was sent.
No sheet yet · she said no to a text