A sample built for West Coast Garage Doors. Every caller is made up. Both voices are ours.

Walk it as Dana

A replay. The live walk opens from the text your customer gets.

Garage door survey

Photo 1 of 8
Stand in the driveway and get the whole garage door in the shot.
I see a garage door. Clear and good.
Photo 2 of 8
Find the motor on the ceiling. Photograph its label with the model number.
Stay on the ground. Use your camera's zoom.
I see a motor on the ceiling. I need the label on the motor. Try once more.
I see a label with printed text. Clear and good.
Photo 3 of 8
From inside, photograph the whole inside of the door, just as it is now.
Leave the door where it is. Do not stand under it.
I see the inside of a garage door. Clear and good.
Question 1 of 13
Which one looks like yours?
A coil on a bar above the door
Long springs along the tracks on each side
A metal tube across the top, no coils showing
Not sure
Got it.
Question 2 of 13
One coil or two?
One
Two
Not sure
Got it.
Photo 4 of 8
Photograph the springs. Most doors have a coil on a bar above the door. Some have long springs on the left and right.
Please do not touch the spring or the cables. Stand back and zoom in.
I see a coil spring above the door. Clear and good.
Photo 5 of 8
Photograph the bottom corner of the door where the cable meets the bracket. Both sides if one shot can't show both.
Do not touch the cable or the bracket. They are under high tension. Stand back and zoom in.
I see a cable at a bottom bracket. Clear and good.
Photo 6 of 8
Photograph the left track from the floor to the ceiling.
I see a track on the left side of the door. Clear and good.
Photo 7 of 8
Now the right track, floor to ceiling.
I see a track on the right side of the door. Clear and good.
Photo 8 of 8
From inside, standing back, photograph the wall and ceiling just above the door opening.
Stay on the ground. Use your camera's zoom.
I see the wall and ceiling above a door opening. Clear and good.
Question 3 of 13
About how many feet wide is the opening? A rough number is fine.
16 ft
Got it.
Question 4 of 13
And about how tall?
7 ft
Got it.
Question 5 of 13
About how many inches are there between the top of the door opening and the ceiling? A rough number is fine.
12 in
Got it.
Question 6 of 13
What is the door made of?
Steel
Wood
Aluminum and glass
Not sure
Got it.
Question 7 of 13
Does the door have windows?
Yes
No
Not sure
Got it.
Question 8 of 13
Read me the model number printed on the opener's label, if you can.
Can't read it from the floor.
Got it.
Question 9 of 13
Is a car parked inside the garage right now?
Yes
No
Got it.
Question 10 of 13
Anything we should know to reach the door: a gate code, a dog, a side door?
Side gate is unlocked.
Got it.
Question 11 of 13
Will someone be home when the tech comes?
Yes
No, but the door can be reached
Not sure
Got it.
Question 12 of 13
In your own words, what is the door doing?
It stops halfway.
Got it.
Question 13 of 13
Does the door open at all right now?
Yes
Partly
No
Got it.

Replace the whole door

Photo 1 of 8
Stand in the driveway and get the whole garage door in the shot.
I see a garage door. Clear and good.
Photo 2 of 8
Photograph the door's panels and the trim around the opening, closer.
I see the panels and trim of a garage door. Clear and good.
Photo 3 of 8
From inside, photograph the whole inside of the door, just as it is now.
Leave the door where it is. Do not stand under it.
I see the inside of a garage door. Clear and good.
Photo 4 of 8
Photograph the left track, from the floor to the ceiling.
I see a track on the left side of the door. Clear and good.
Photo 5 of 8
Photograph the right track, from the floor to the ceiling.
I see a track on the right side of the door. Clear and good.
Photo 6 of 8
Photograph the wall and ceiling just above the door opening.
Stay on the ground. Use your camera's zoom.
I see the wall and ceiling above a door opening. Clear and good.
Photo 7 of 8
Photograph the wall beside one track.
I see the wall beside a track. Clear and good.
Photo 8 of 8
Find the motor on the ceiling. Photograph its label with the model number.
Stay on the ground. Use your camera's zoom.
I see a motor on the ceiling. I need the label on the motor. Try once more.
I see a label with printed text. Clear and good.
Question 1 of 11
About how wide is the opening?
16 ft
Got it.
Question 2 of 11
About how tall is it?
7 ft
Got it.
Question 3 of 11
About how much room is there between the top of the door opening and the ceiling?
12 in
Got it.
Question 4 of 11
About how deep is the garage, from the door to the back wall?
9 ft
Got it.
Question 5 of 11
What is the door made of?
Steel
Wood
Aluminum and glass
Not sure
Got it.
Question 6 of 11
Do you want windows in the new door?
Yes
No
Not sure
Got it.
Question 7 of 11
Where can our truck park?
A truck with a trailer can park in front
Tight; a van only
Not sure
Got it.
Question 8 of 11
Read me the model number printed on the opener's label, if you can.
Can't read it from the floor.
Got it.
Question 9 of 11
Anything we should know to reach the door: a gate code, a dog, a side door?
Side gate is unlocked.
Got it.
Question 10 of 11
Will someone be home when the tech comes?
Yes
No, but the door can be reached
Not sure
Got it.
Question 11 of 11
What is the door doing?
It stops halfway.
Got it.

Replace the opener

Photo 1 of 6
Find the motor on the ceiling. Photograph its label with the model number.
Stay on the ground. Use your camera's zoom.
I see a motor on the ceiling. I need the label on the motor. Try once more.
I see a label with printed text. Clear and good.
Photo 2 of 6
Photograph the opener and the rail that runs from it to the door.
Stay on the ground. Do not stand under the door.
I see an opener and its rail. Clear and good.
Photo 3 of 6
Photograph where the opener hangs from the ceiling.
Stay on the ground. Use your camera's zoom.
I see where an opener hangs from the ceiling. Clear and good.
Photo 4 of 6
Photograph the wall button by the house door.
I see a button on a wall. Clear and good.
Photo 5 of 6
Photograph the small sensor at the bottom of one track.
I see a small sensor at the bottom of a track. Clear and good.
Photo 6 of 6
From inside, photograph the whole inside of the door, just as it is now.
Leave the door where it is. Do not stand under it.
I see the inside of a garage door. Clear and good.
Question 1 of 13
About how tall is the door?
7 ft
Got it.
Question 2 of 13
About how many inches are there between the top of the door opening and the ceiling? A rough number is fine.
12 in
Got it.
Question 3 of 13
From what you have already seen, what does the opener do when the button is pressed? Do not test it now.
Nothing
It hums but the door does not move
It moves, then stops
It works but is loud
Not sure
Got it.
A short video
Stand clear, press the wall button once, and take about five seconds of video with sound while the door moves.
Stay out of the doorway and away from the tracks. If the door hangs crooked or looks damaged, skip this one.
No software looks at a video. It goes to West Coast Garage Doors just as you shot it, sound and all.
Sent as-is. Not checked.
Question 4 of 13
Is a light on the opener blinking? About how many times before it pauses?
Not blinking
One to five times, then a pause
Six to ten times, then a pause
More than ten
Not sure
Got it.
Question 5 of 13
Looking at the rail from the motor to the door, what runs along it?
A chain
A smooth belt
A solid threaded bar
Not sure
Got it.
Question 6 of 13
Is there a power outlet in the ceiling near the motor?
Yes
No
Not sure
Got it.
Question 7 of 13
How many remotes do you want?
One
Two
Three or more
Got it.
Question 8 of 13
Read me the model number printed on the opener's label, if you can.
Can't read it from the floor.
Got it.
Question 9 of 13
About how old is the opener, if you know?
Older than I can remember.
Got it.
Question 10 of 13
Is there a keypad outside?
Yes
No
Got it.
Question 11 of 13
Is a car parked inside the garage right now?
Yes
No
Got it.
Question 12 of 13
Anything we should know to reach the door: a gate code, a dog, a side door?
Side gate is unlocked.
Got it.
Question 13 of 13
Will someone be home when the tech comes?
Yes
No, but the door can be reached
Not sure
Got it.

Replace the springs

Photo 1 of 7
Stand in the driveway and get the whole garage door in the shot.
I see a garage door. Clear and good.
Question 1 of 11
Which one looks like yours?
A coil on a bar above the door
Long springs along the tracks on each side
A metal tube across the top, no coils showing
Not sure
Got it.
Question 2 of 11
One coil or two?
One
Two
Not sure
Got it.
Photo 2 of 7
Photograph the springs. Most doors have a coil on a bar above the door. Some have long springs on the left and right.
Do not touch the spring or the cables. Stand back and zoom in.
I see a coil spring above the door. Clear and good.
Photo 3 of 7
Photograph one end of the spring where it meets its bracket or pulley.
Stay on the ground. Use your camera's zoom.
I see the end of a spring at a bracket. Clear and good.
Photo 4 of 7
Photograph the cable and the drum at one top corner of the door.
Do not touch the cable. Stay on the ground.
I see a cable and a drum. Clear and good.
Photo 5 of 7
Photograph the bottom corner of the door where the cable meets the bracket. Both sides if one shot can't show both.
Do not touch the cable or the bracket. They are under high tension. Stand back and zoom in.
I see a cable at a bottom bracket. Clear and good.
Photo 6 of 7
Photograph the opener's label.
Stay on the ground. Use your camera's zoom.
I see a motor on the ceiling. I need the label on the motor. Try once more.
I see a label with printed text. Clear and good.
Photo 7 of 7
Photograph the inside of the door, just as it is now.
Leave the door where it is. Do not stand under it.
I see the inside of a garage door. Clear and good.
Question 3 of 11
About how wide is the door?
16 ft
Got it.
Question 4 of 11
About how tall is it?
7 ft
Got it.
Question 5 of 11
From what you have already seen, does the door move? Do not test it now.
Yes
A little
No
Not sure
Got it.
Question 6 of 11
What is the door made of?
Steel
Wood
Aluminum and glass
Not sure
Got it.
Question 7 of 11
Read me the model number printed on the opener's label, if you can.
Can't read it from the floor.
Got it.
Question 8 of 11
Is a car parked inside the garage right now?
Yes
No
Got it.
Question 9 of 11
Anything we should know to reach the door: a gate code, a dog, a side door?
Side gate is unlocked.
Got it.
Question 10 of 11
Will someone be home when the tech comes?
Yes
No, but the door can be reached
Not sure
Got it.
Question 11 of 11
What is the door doing?
It stops halfway.
Got it.

Seal the bottom of the door

Photo 1 of 6
Stand in the driveway and get the whole garage door in the shot.
I see a garage door. Clear and good.
Photo 2 of 6
Photograph the bottom edge of the door where it meets the floor, from outside.
Leave the door where it is.
I see the bottom edge of a garage door. Clear and good.
Photo 3 of 6
Photograph the same bottom edge, from inside.
Leave the door where it is. Do not stand under it.
I see the bottom edge of a garage door, from inside. Clear and good.
Photo 4 of 6
Photograph the floor just inside the door where the water comes in.
I see a garage floor by the door. Clear and good.
Photo 5 of 6
Photograph the weather strip along one side of the door opening.
I see a weather strip along the side of a door opening. Clear and good.
Photo 6 of 6
Photograph the driveway in front of the door.
I see a driveway in front of a garage door. Clear and good.
Question 1 of 5
About how wide is the door?
16 ft
Got it.
Question 2 of 5
Where does the water come in, and when (rain, hose, melting snow)?
Under the door when it rains.
Got it.
Question 3 of 5
Is the garage floor lower than the driveway?
Yes
No
Not sure
Got it.
Question 4 of 5
Along the bottom edge, is there a metal strip holding the rubber?
A metal strip holds the rubber
The rubber is nailed or screwed on
Not sure
Got it.
Question 5 of 5
Will someone be home when the tech comes?
Yes
No, but the door can be reached
Not sure
Got it.